As long as you post on social media, whether it be Twitter, Instagram or Facebook or a combination of any channels then you’re good, right? Not necessarily! Posting is a great start, but engaging your followers is how you get more followers, and create a strong brand presence online.
What is social media engagement anyway?
It’s not about interacting with every single customer. It is about building relationships with your customers over time – much like we do offline, a.k.a. in real life.
Social media is where people connect, relate and learn from each other and businesses alike.
How can you increase your social media engagement? There are 100s of ways, we’ll give you 10! Click on the links for awesome examples from our customers.
1. Post Frequently, When Your Followers Are Most Active
- Assuming you have business accounts in social media, check your analytics data and insights with each account you use
- Learn other great data that can help shape your posts to your target audience
- Get more tips here
2. Call to Action – Tell Customers What You Want From Them
- Ask a question (Local or Organic?)
- Ask for photo shares (Asparagus season is here! Show us how you’re cookin’ asparagus at your house)
- Ag More Than Ever Ask “How are your kids involved in the farm?” generates great conversation
3. Show Appreciation
- You feel amazing because of your followers right? Make them feel amazing back
- Give a shout out to a customer who posts a photo of your product
- Use “@” to show you care and pay attention to your loyal followers and partners, and reach more of their followers
- Rootham Gourmet Thanks Partner Barrie’s Asparagus
4. Stay Connected, Stay Current
- Whether it’s around the globe, an industry event, or holiday, people love to get in the spirit
- Henry’s Tempeh at the Restaurant Canada Show
5. Acknowledge Mentions, Questions and Yes, Complaints.
- No business is perfect, there are lovers and haters.
- Acknowledge any complaints asap with an apology
- Recognition of any post goes a long way
- Belly Ice Cream Answers Questions and Makes Product Recommendations
6. Promote Partners – The More You Promote Them, They Will Promote You
- Post about a great time you had hosting an event with a partner
- How they’ve influenced you
- Thank them for their contributions
- Rootham Gourmet Preserves Gives a Shout Out to Top Shelf Collection
7. Hashtags Work
- What the heck is a hashtag? A word or phrase that is often preceded by a hash sign, #
- Create your own
- Use hashtags that relate to your business #lovelocal
- Use in relevant conversations
- Detonic Knows How to Use Hashtags #nailedit
8. Post The Good Stuff Happening In Your Community
- It’s ok to get personal once and a while too.
- Raise awareness
- Show how businesses alike are making a difference
- Repost content on topics you care about
- Vibrant Farm Cares About Rebuilding Local Food Systems
- Stemmler Meats offer to help with fundraisers
9. Ask For Feedback
- Test a new product idea and ask what your followers thing
- Can’t decide on something, let the fans decide, as for a vote
- Belly Ice Cream Creates Special Edition Line Up Based on Customer Requests
10. Host A “Chat with [Your Name Here]” Session
- This is an exciting method of generating engagement, especially on Twitter. Post and tell followers that for 15 minutes, they can ask you anything and you will reply. Why?
- It helps people connect with you on a personal level
Do you have any tips and tricks not listed here? Let us know! firstname.lastname@example.org